Frequently Asked Questions

GENERAL INFORMATION

What even is an "acrylic suncatcher"?

An acrylic suncatcher gives you all the vibrant colors and vibes of traditional stained glass without the heavy weight, fragile glass, or toxic lead soldering! By combining clear acrylic, 3D printed outlines, and transparent vitrail paints, we are able to reproduce the same glow effect in a durable, lightweight, and cost effective format!

How do our "acrylic suncatchers" compare to others??

While some suncatchers are only a decal, our suncatchers are hand-painted with special vitrail paints and are pressed to raised, shatter-resistant acrylic with heat resistant filament and industrial heat resistant adhesive. To add to the durability and aesthetic, the filament framing is sealed with clear UV resin and hung with a sturdy metal chain. Our suncatchers are perfect for the clumsy dreamer (like our artist haha), the frequent movers, and fantasy-inclined folks with ever curious little ones! 

How do I clean my acrylic, painted suncatcher?

To remove dust or fingerprints, gently wipe the surface with a dry, soft, microfiber cloth. Avoid harsh chemicals, abrasive scrubbers, or alcohol-based cleaners, as these can ruin the finish of the paint.

Can these be displayed outside?

While our suncatchers are made to be durable and resistant, they are not rated for outdoor use. Prolonged exposure to extreme heat, cold, or weather can erode the paint and finish over time. For maximum longevity, hang your piece indoors in a bright, sunlit window!

Are these pieces safe around pets and children?

Unlike traditional stained glass, which relies on toxic lead solder and breaks easily, our acrylic suncatchers are lead-free and crafted with shatter-resistant materials. They are durable enough to withstand accidental bumps and drops from curious pets and children!

 

ORDERS, RETURNS, EXCHANGES, AND REFUNDS

Do you take custom or personalized orders?

At this time, we are not taking custom/personalized order requests!

How long does it take to process an order?

Orders are processed within 3-5 business days and are dropped off at the post office on the nearest Monday or Thursday of the week!

What is your return policy?

Please refer to our "Refund/Return Policy" here: Refund Policy

 

SHIPPING AND DELIVERY

How can I track my order?

You can access order tracking via the order status page, customer notification emails, and the Shop app!

What do you charge for shipping?

We charge a flat rate for shipping based on weight! These rates are as follows:

0.0 oz - 15.99 oz > $8.99 (3 to 5 business days)

16 oz - 80 oz > $11.99 (3 to 5 business days)

What if my order arrives damaged?

Please refer to our policy regarding damaged items: Refund Policy